Moderator - Michael Lyons
Citizens
Regional Director, Business Banking
Michael R. Lyons has more than 40 years of banking experience across retail and commercial banking, including the last 10 years with Citizens. His career began as a high school teller, where he discovered a passion for building customer relationships and helping businesses find financial solutions tailored to their goals — a customer-first philosophy that continues to guide his work today.
Throughout his career, Michael has witnessed the banking industry evolve from paper-based processes to sophisticated digital platforms. He has helped businesses adapt to changing financial landscapes by leveraging innovative banking, treasury management and digital solutions that support growth and operational efficiency.
A significant focus of Michael's career has been helping businesses protect themselves against fraud and cybersecurity threats. Having seen the financial and operational impact fraud can have on organizations, he is committed to educating clients on fraud prevention strategies, security best practices and the tools available to help safeguard their businesses.
Michael's expertise in business banking led him and his wife, Lori, to relocate from New York to Florida, where he continues to build strong relationships within the business community. Outside of work, Michael and Lori enjoy spending time with their grandchildren, Maeve and Jack. For Michael, family, community and helping businesses succeed remain at the heart of everything he does.
Citizens
Regional Director, Business Banking
Michael R. Lyons has more than 40 years of banking experience across retail and commercial banking, including the last 10 years with Citizens. His career began as a high school teller, where he discovered a passion for building customer relationships and helping businesses find financial solutions tailored to their goals — a customer-first philosophy that continues to guide his work today.
Throughout his career, Michael has witnessed the banking industry evolve from paper-based processes to sophisticated digital platforms. He has helped businesses adapt to changing financial landscapes by leveraging innovative banking, treasury management and digital solutions that support growth and operational efficiency.
A significant focus of Michael's career has been helping businesses protect themselves against fraud and cybersecurity threats. Having seen the financial and operational impact fraud can have on organizations, he is committed to educating clients on fraud prevention strategies, security best practices and the tools available to help safeguard their businesses.
Michael's expertise in business banking led him and his wife, Lori, to relocate from New York to Florida, where he continues to build strong relationships within the business community. Outside of work, Michael and Lori enjoy spending time with their grandchildren, Maeve and Jack. For Michael, family, community and helping businesses succeed remain at the heart of everything he does.
Sam Sandusky
Big Sur Technologies
CEO
Sam Sandusky is the President and CEO of Big Sur Technologies, a Managed IT Services Provider serving the Tampa Bay area. Over the past 27 years, Sam and his team have grown Big Sur through a combination of organic growth and the acquisition of like minded owner operators, building a company grounded in strong relationships, operational excellence, and community involvement.
As a Tampa resident for more than 30 years, Sam and his wife Lisa raised their six children in the area. Outside of work, Sam is an avid outdoorsman who enjoys fishing, mountain biking, trail running, golf, and spending time at the beach with his family.
Big Sur Technologies
CEO
Sam Sandusky is the President and CEO of Big Sur Technologies, a Managed IT Services Provider serving the Tampa Bay area. Over the past 27 years, Sam and his team have grown Big Sur through a combination of organic growth and the acquisition of like minded owner operators, building a company grounded in strong relationships, operational excellence, and community involvement.
As a Tampa resident for more than 30 years, Sam and his wife Lisa raised their six children in the area. Outside of work, Sam is an avid outdoorsman who enjoys fishing, mountain biking, trail running, golf, and spending time at the beach with his family.
Benjamin Oltman
Merchant Services
General Manager & Senior Director
Ben Oltman is a General Manager and Senior Director at Worldpay/Global Payments, where he leads the strategic partnership with Citizens Bank and has executive responsibility for the relationship’s overall strategy, growth, and P&L. With more than 22 years of experience in banking, payments, and financial services, Ben has held senior leadership roles across sales, digital banking, partnerships, and business transformation. Prior to joining Worldpay, he spent nearly two decades at Citizens Bank, leading national sales organizations and digital lending initiatives.
Ben is passionate about payments innovation, fintech partnerships, and helping financial institutions create better experiences for businesses and their customers. He lives in the Philadelphia area and is the proud father of two adult children.
Merchant Services
General Manager & Senior Director
Ben Oltman is a General Manager and Senior Director at Worldpay/Global Payments, where he leads the strategic partnership with Citizens Bank and has executive responsibility for the relationship’s overall strategy, growth, and P&L. With more than 22 years of experience in banking, payments, and financial services, Ben has held senior leadership roles across sales, digital banking, partnerships, and business transformation. Prior to joining Worldpay, he spent nearly two decades at Citizens Bank, leading national sales organizations and digital lending initiatives.
Ben is passionate about payments innovation, fintech partnerships, and helping financial institutions create better experiences for businesses and their customers. He lives in the Philadelphia area and is the proud father of two adult children.
Kerri Greaner
Citizens
Vice President, Business Banking Treasury Specialist
With 39 years of banking experience, Kerri is a seasoned Treasury and Cash Management Officer dedicated to helping businesses improve cash flow, increase efficiency, and achieve their financial goals. Over nearly four decades, Kerri has worked closely with commercial clients to develop customized treasury management solutions that support growth, operational excellence, and financial stability.
Recognized for leadership, industry knowledge, and a collaborative approach, she takes pride in building strong client relationships and providing consultative guidance in an ever-evolving financial landscape.
Citizens
Vice President, Business Banking Treasury Specialist
With 39 years of banking experience, Kerri is a seasoned Treasury and Cash Management Officer dedicated to helping businesses improve cash flow, increase efficiency, and achieve their financial goals. Over nearly four decades, Kerri has worked closely with commercial clients to develop customized treasury management solutions that support growth, operational excellence, and financial stability.
Recognized for leadership, industry knowledge, and a collaborative approach, she takes pride in building strong client relationships and providing consultative guidance in an ever-evolving financial landscape.
Nuno Francisco
Citizens
SVP, Business Banking Market Executive
Nuno Francisco serves as the Business Banking Market Executive at Citizens, where he leads the coverage business and has leadership responsibilities across New York, New Jersey, Greater D.C., Florida and California serving clients in the $1 million to $50 million revenue range.
With over 25 years in financial services, Nuno is passionate about helping businesses grow. His teams focus on building meaningful relationships, offering thoughtful financial guidance and supporting clients through every stage of their journeyEntrepreneurship is close to Nuno’s heart. He spends much of his time connecting with community partners and advocating for responsible business practices, especially the importance of managing the financial side of entrepreneurship with care and intention.
Before joining Citizens, Nuno spent more than a decade at Citi, where he led Business Banking for their East Region.
Outside of work, he’s proud to serve as a Board Member for RBAC (Regional Business Assistance Corp), a nationally recognized CDC Lender serving micro and small businesses through their various loan programs, and he is the proud President of the Boys & Girls Clubs in New Jersey, the state’s leading youth development organization, impacting over 59,000 young people each year.
Citizens
SVP, Business Banking Market Executive
Nuno Francisco serves as the Business Banking Market Executive at Citizens, where he leads the coverage business and has leadership responsibilities across New York, New Jersey, Greater D.C., Florida and California serving clients in the $1 million to $50 million revenue range.
With over 25 years in financial services, Nuno is passionate about helping businesses grow. His teams focus on building meaningful relationships, offering thoughtful financial guidance and supporting clients through every stage of their journeyEntrepreneurship is close to Nuno’s heart. He spends much of his time connecting with community partners and advocating for responsible business practices, especially the importance of managing the financial side of entrepreneurship with care and intention.
Before joining Citizens, Nuno spent more than a decade at Citi, where he led Business Banking for their East Region.
Outside of work, he’s proud to serve as a Board Member for RBAC (Regional Business Assistance Corp), a nationally recognized CDC Lender serving micro and small businesses through their various loan programs, and he is the proud President of the Boys & Girls Clubs in New Jersey, the state’s leading youth development organization, impacting over 59,000 young people each year.
